CHINA-Senior Operation
Shenzhen, Guangdong Province, China Full Time Mid Level

Job description:

1. Deal with seller issue solution. Review and monitor monthly service standard achievement, compile statistics report regularly and conduct investigation on non-conformance cases.

2. Participate in operations studies to develop new service or change processes to address business needs.

3. Prepare procedure manual write up and/or system change as per change in operations requirements, by liaison with user department and IT department.

4. After sales operations follow up and problem solving, such as customer complaints, quality analysis and improvements, operations process improvement.

5Handle the daily E-commerce parcel issue, and help sellers to improve their performance of operation and DTS under Linio standard operation procedure.

6. Do the tracking of each parcel with Checktrack report after coordination with sellers and carrier to give the support to operation local team.

7. Handle Label generation issue and manually make the label if need.

8. Deal with logistics projects after the projects are launched.

Requirements:

1.Bachelor or above.

2.3 years of working experience in E-commerce, or 5 years of working experience in logistics field.

3.Previous customer service, logistics quality management, process improvement experience preferred.

4.Fluent oral and written English, CET-6 is preferred, English can be acted as working language.

5.Good cross-functional communication skills and activity organization ability.

6.Be familiar to use office software, such as, word, excel and powerpoint, etc.